Shipping Policy – UAE Market

Effective Date: August 15, 2026

We are committed to providing a smooth, reliable, and convenient delivery experience for customers across the United Arab Emirates. Please review the following shipping policy before placing your order.

1. Shipping Coverage

We currently provide delivery services across the UAE, including major cities and residential areas. Delivery availability may vary for remote or restricted locations.

2. Processing Time

Orders are generally processed within 1–2 business days after payment or order confirmation.

During promotional campaigns, holidays, or periods of unusually high order volume, processing may take slightly longer. We will make every reasonable effort to process your order as quickly as possible.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Major UAE cities: 2–4 business days
• Other areas: 3–7 business days
• Remote areas: Delivery may take additional time depending on the courier service

Delivery times are estimates and may be affected by weather, public holidays, courier delays, incorrect address details, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers for selected products or order values.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the required amount to the courier upon receiving the order.

Please ensure that someone is available at the provided delivery address to receive and pay for the shipment.

6. Order Confirmation

After placing your order, you may receive an order confirmation through the contact information provided during checkout.

Please make sure your name, phone number, and delivery address are accurate. Incorrect or incomplete information may cause delivery delays or failed delivery attempts.

7. Tracking Your Order

When tracking information is available, it may be shared with you through your provided contact details. You can use the tracking information to follow your shipment's delivery progress.

8. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order. If the customer cannot be reached or is unavailable, the courier may contact the customer to arrange another delivery attempt.

If an order cannot be delivered because of an incorrect address, unreachable phone number, refusal to receive the package, or repeated failed delivery attempts, the shipment may be returned to us.

9. Delayed Deliveries

Although we work with delivery partners to provide timely shipping, we cannot guarantee an exact delivery date or time.

Unexpected delays may occur due to:

• Public holidays
• Severe weather conditions
• Courier operational issues
• Incorrect or incomplete delivery information
• High order volumes
• Remote-area delivery restrictions
• Other circumstances outside our control

We appreciate your patience in such situations.

10. Damaged or Incorrect Orders

Please inspect your package when you receive it. If your order arrives damaged, incorrect, or incomplete, contact our customer support team as soon as possible with your order number and clear photographs/videos of the package and product.

We will review the issue and assist you according to our return and refund policy.

11. Address Changes

If you need to change your delivery address, contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional delivery charges resulting from an address change may be the customer's responsibility.

12. Returned Shipments

If a shipment is returned because the customer provided incorrect information, refused delivery, or failed to receive the package after repeated delivery attempts, additional shipping or re-delivery charges may apply.

13. Customer Responsibility

Customers are responsible for providing accurate delivery information and ensuring that they are available to receive their order.

By placing an order, you acknowledge and agree to the terms of this Shipping Policy.

14. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping policy, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with us. We appreciate your trust and look forward to serving you across the UAE.